Terms of service

1. Who we are

Flygulfgo International ("Flygulfgo", "we", "us") is a travel services business registered in Mumbai, Maharashtra, India, serving individual and corporate clients in India, the UAE and the wider GCC. These terms apply whenever you request a quote, make a booking or use any of our services.

2. Our role

We arrange flights, hotels, visas, airport transfers and related travel services on your behalf. The travel itself is provided by third parties such as airlines, hotels, transport operators and government visa authorities ("suppliers"). Each supplier's own terms, fare rules and conditions apply to your booking, and we will share the key rules with you before you confirm.

3. Quotes and prices

• Every booking starts with a quote. Quotes show the total amount payable and are valid only for the time stated on them.
• Fares and room rates are controlled by suppliers and can change or sell out until the booking is paid for and issued. If the price changes before issue, we will tell you and ask you to confirm again.
• Our quoted price includes our service and concierge support unless the quote says otherwise.

4. Payment

• Bookings are issued only after full payment is received, unless a written corporate agreement sets different terms.
• We accept payment through secure payment links sent to your email and through bank transfer to the account details on your invoice.
• Charges from your bank or card issuer, such as foreign currency or international transaction fees, are your responsibility.

5. Your responsibilities

• Give us names exactly as they appear on each traveller's passport, and check every detail on your confirmation as soon as you receive it.
• Hold a valid passport, visas, health documents and any other entry requirements for every country on your trip. We can advise and assist, but meeting entry requirements is the traveller's responsibility.
• Arrive at the airport and check in on time. Missed flights due to late arrival are treated as no-shows under the airline's rules.

6. Visas

We help prepare and submit visa applications. The decision to grant or refuse a visa, and how long it takes, rests entirely with the relevant embassy or authority. Government visa fees and our visa service charges are not refundable if a visa is refused or delayed.

7. Changes and cancellations

Changes and cancellations are handled as set out in our Refund & cancellation policy.

8. Corporate clients

Companies that sign a corporate agreement with us may receive agreed payment terms, travel approval workflows, consolidated invoicing and reporting. Where a corporate agreement conflicts with these terms, the corporate agreement applies.

9. Limitation of liability

We take care in arranging every booking, but we are not responsible for the acts, omissions, delays, cancellations, overbooking or service failures of suppliers, or for events outside our reasonable control such as weather, strikes, government action or airspace closures. We will always help you find alternatives and pursue refunds or compensation from suppliers where you are entitled to them. Our liability to you is limited to the amount of our service charge for the booking concerned, except where the law does not allow this limit.

10. Governing law

These terms are governed by the laws of India, and the courts of Mumbai, Maharashtra have jurisdiction over any dispute.

11. Contact

Questions about these terms: email support@flygulfgo.com.