Service delivery (shipping) policy

1. What we deliver

• Flights: e-tickets with the airline booking reference (PNR).
• Hotels: booking confirmations and hotel vouchers.
• Visas: application confirmations, status updates and the issued e-visa or decision letter, where the authority provides one.
• Airport transfers and other services: confirmation vouchers with pickup details.

2. How it is delivered

All documents are sent by email to the address you give us when you confirm the booking, from support@flygulfgo.com. Please check your spam or junk folder if you don't see them.

3. When it is delivered

• Flights: usually within a few hours of your payment being confirmed, subject to airline ticketing.
• Hotels and transfers: usually within 24 hours of your payment being confirmed.
• Visas: we confirm submission once your application is filed. Processing time is set by the embassy or authority, and we share their expected timeline with you.

If a supplier delays or can't confirm a booking, we will tell you straight away and offer an alternative or a refund under our Refund & cancellation policy.

4. Physical documents

If a service needs original documents to be couriered, for example a passport for visa stamping, we will share the courier arrangement and any charges with you before anything is sent.

5. Didn't receive your documents?

Contact us at support@flygulfgo.com with your booking reference and we will resend them.