Privacy policy
1. What this policy covers
This policy explains how Flygulfgo International collects, uses and protects personal information when you contact us, request a quote or make a booking. We handle personal data in line with India's Digital Personal Data Protection Act, 2023, and the data protection laws that apply in the countries where we serve clients.
2. Information we collect
- Contact details: name, phone number, email address and company name.
- Travel details: traveller names, dates of birth, passport details, nationality, travel dates, routes, meal and seat preferences, and frequent flyer numbers.
- Visa documents: passport copies, photographs and supporting documents that an embassy or authority requires.
- Payment records: amounts, dates and payment references. Card details are entered on our payment provider's secure page and are not stored by us.
3. How we use it
- To prepare quotes, make and manage bookings, and process visa applications.
- To send confirmations, itineraries, invoices and updates about your trip.
- To give 24/7 support, including changes, cancellations and refunds.
- To meet legal, tax and accounting obligations.
We do not sell your personal information, and we do not use it for marketing without your consent.
4. Who we share it with
We share only what is needed to deliver your booking with:
- Airlines, hotels, transfer providers and other travel suppliers.
- Embassies, consulates and visa processing partners for visa applications.
- Payment providers that process your payments securely.
- Authorities, where the law requires it.
Some of these parties are outside India. When your data goes abroad, it is shared only for delivering your travel.
5. How long we keep it
We keep booking records for as long as needed to provide the service and to meet legal and tax requirements. Passport copies and visa documents are deleted once the related booking or application is complete, unless you ask us to keep them for future trips.
6. Security
We use access-controlled business email and storage, and we ask you to share sensitive documents only through the channels we give you.
7. Your rights
You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent, by contacting us. Some records may need to be kept where the law requires it.
8. Contact
For privacy questions or requests: email support@flygulfgo.com.