Policies

Refund & cancellation policy

Flygulfgo International · Last updated 26 September 2026

One desk for every change. To change or cancel any booking, email us at any time. We handle it with the airline, hotel or supplier for you.

1. How to request a change or cancellation

Email your booking reference and what you need to support@flygulfgo.com. A change or cancellation is only confirmed when we reply in writing to confirm it.

2. Flights

Every ticket follows its fare rules. Some fares allow changes or refunds for a fee, and some are non-refundable.
Before making any change, we tell you the airline's charges, any fare difference and our service charge, and we proceed only after you approve.
If you do not travel and do not cancel before departure, the ticket is treated as a no-show, and only taxes the airline agrees to refund can be returned.

3. Hotels

Each room rate has its own cancellation deadline, which we share when you book.
Cancellations before the deadline are refunded under the hotel's terms. Non-refundable rates and cancellations after the deadline are not refundable.

4. Visas

Once an application has been submitted, government visa fees and our visa service charges are not refundable, including when a visa is refused or delayed.

5. Airport transfers

Transfers cancelled at least 24 hours before pickup are refunded in full. Cancellations made later, or no-shows, may be charged in full.

6. Our service charge

Our service and concierge charge covers work already done on your booking and is not refundable once the booking has been issued. Changes and cancellations may carry an additional service charge, which we always confirm with you first.

7. Refund timelines

We submit your refund request to the supplier as soon as the cancellation is confirmed.
Refunds are paid to you within 7 business days after we receive the money from the supplier. Airlines and hotels can take several weeks to process refunds, and we will keep you updated.
Refunds go back to the original payment method. The amount received can differ slightly because of bank charges or currency conversion by your bank.

8. Cancellations by suppliers

If an airline or hotel cancels or changes your booking, we will help you choose between an alternative and a refund under the supplier's policy, at no extra service charge from us.